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COVID-19 Updates

Your support matters more than ever

Children of all ages continue to face serious health challenges during the COVID-19 pandemic. As families seek the best possible care for their children, they’re relying on us for essential support. We take care of the basics so that every family can focus on what matters most — the health and well-being of their child.

Family of four poses for a picture while wearing face masks

Anna LaBella, 10, from Ilion, NY, went through treatment for Ewing sarcoma — a rare form of bone cancer — during the COVID-19 pandemic. We helped Anna’s family stay safely by her side through the many ups and downs of 2020.

Fulfilling our mission during COVID-19

We have made significant changes to our program operations in order to prevent the spread of COVID-19 while continuing to support every family in need. For more than six months, we covered the costs of hotels and meals to minimize exposure risks for families with sick children:

Data as of September 18, 2020

Illustration of family with red heart in center

99 families served

Bed with red heart over headboard

1,410 overnight stays provided

Star with red heart in center

14-night average length of stay

On September 23, we entered the final phase of reinstating services at the Ronald McDonald House. We are now welcoming new guest families to the warm and comforting environment of “The House That Love Built” on a daily basis. We will continue to provide hotel accommodations for families as needed based on individual circumstances.

Ronald McDonald House Reinstatement

  • June 29 — First round of limited family intake
  • July 13 — Second round of limited family intake
  • August 26 — Third round of limited family intake
  • September 23 — Normal family intake resumed

Regular volunteers and staff have returned to the House with a number of changes in place to maintain an environment that is safe for everyone.

Mother and baby in hospital during COVID-19 pandemic

Our Ronald McDonald Family Room, which typically serves more than 25 families per day, was closed through the peak of the pandemic. For months, the Family Room was re-purposed to provide respite and comfort to hospital personnel at the Bernard & Millie Duker Children’s Hospital at Albany Med.

On April 19, 2021, the Family Room re-opened with limited hours, staffed exclusively by RMHC personnel. We are now in phase three of a four-phased reinstatement process for this program. Essential volunteers have returned to support families and allow for additional hours of operation, with a continued emphasis on cleaning and disinfection.

With help from Child Life Specialists within the children’s hospital, our RMHC Hospitality Cart remained in service through the worst of the pandemic, bringing the warmth of RMHC directly to patients and families in the pediatric units at Albany Med. From mid-March to late November, it delivered refreshments and resources to more than 1,000 children, parents and medical professionals. RMHC staff and volunteers have since returned to maneuver the Hospitality Cart through the pediatric units, serving snacks and smiles to children and families right at their bedside.

Three female hospital workers pose with the RMHC Hospitality Cart at Albany Med during COVID-19

You Can Help

Despite the challenges posed by the ongoing pandemic, we remain committed to serving families with love and compassion in their time of need. Your generosity means more than ever during this unprecedented time.


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