Home / COVID-19

COVID-19 Updates

Your support matters more than ever

Children of all ages continue to face serious health challenges during the COVID-19 pandemic. As families seek the best possible care for their children, they’re relying on us for essential support. We take care of the basics so that every family can focus on what matters most — the health and well-being of their child.

Family of four poses for a picture while wearing face masks

Anna LaBella, 10, from Ilion, NY, completed treatment for Ewing sarcoma — a rare form of bone cancer — during the COVID-19 pandemic. We helped Anna’s family stay by her side from her initial diagnosis to her last day of chemotherapy. On June 16, we celebrated with the LaBellas as Anna walked out of the hospital cancer free!

Fulfilling our mission during COVID-19

We have made significant changes to our program operations in order to prevent the spread of COVID-19 while continuing to support every family in need. For more than six months, we covered the costs of hotels and meals to minimize exposure risks for families with sick children:

Data as of September 18, 2020

Illustration of family with red heart in center

99 families served

Bed with red heart over headboard

1,410 overnight stays provided

Star with red heart in center

14-night average length of stay

On September 23, we entered the final phase of reinstating services at the Ronald McDonald House. Since re-opening our doors on June 29, we have welcomed 44 new guest families to the warm and comforting environment of the Ronald McDonald House. We will continue to provide hotel accommodations for families as needed based on individual circumstances.

Ronald McDonald House Reinstatement

  • June 29 — First round of limited family intake
  • July 13 — Second round of limited family intake
  • August 26 — Third round of limited family intake
  • September 23 — Normal family intake resumed

Regular volunteers and staff have returned to the House with a number of changes in place to maintain an environment that is safe for everyone.

Mother and baby in hospital during COVID-19 pandemic

Our Ronald McDonald Family Room, which typically serves more than 25 families per day, remains closed due to COVID-19. During the pandemic, the Family Room has been re-purposed to provide respite and comfort to hospital personnel at the Bernard & Millie Duker Children’s Hospital at Albany Med.

With help from Child Life Specialists within the children’s hospital, our RMHC Hospitality Cart remained in service through the worst of the pandemic, bringing the warmth of RMHC directly to patients and families in the pediatric units at Albany Med. From mid-March to late November, it delivered refreshments and resources to more than 1,000 children, parents and medical professionals.

Three female hospital workers pose with the RMHC Hospitality Cart at Albany Med during COVID-19

You Can Help

Despite the challenges posed by the ongoing pandemic, we remain committed to serving families with love and compassion in their time of need.

That said, we anticipate a continued rise in our operating costs as we deal with COVID-19. Without intervention, RMHC of the Capital Region may face a shortfall of more than $400,000 by the end of 2020. Your generosity means more than ever during this unprecedented time.


A growing demand for our services

Mother and daughter stand outside of TownePlace Suites by Marriott holding thank you sign

As New York State moves beyond the peak of the pandemic, more children are being treated at nearby hospitals. This increase in patients creates an even greater need for the services we provide. Since April 1, families have come to us from 22 counties in New York and Vermont, seeking comfort and support while their children receive care in Albany. Despite the challenges posed by COVID-19, we have continued to fulfill our mission by serving every one of these families.

Projected financial impact

We are confronting the significant financial impact of COVID-19 with a focus on mission first.

Expenses have increased as we’ve implemented heightened safety measures and provided hotel accommodations and professionally-prepared meals for families in need. Likewise, event cancellations have reduced incoming revenue, and will likely continue to do so for some time.

Graph showing projected financial impact of COVID-19 on RMHC-CR